In times of peril what would you do?

There are few things in this world that I dread. The top three- in no particular order are:

Spiders - Size no object I hate them all.
Being Stuck In Lifts - Don't ask I just don’t like it.
Death of My Parents - Enough Said.

So it was not hugely gratifying to find myself in a situation the other day that required me to deal with one of these problems.
Let me start from the beginning:

On Wednesday I and a few of my friends decided to rendezvous in Southampton (I have well spread friends) so that we could meet up, shop and drink. At the same time I was going over to SMC Marchwood across Southampton water to see my brother and deliver some things from home. This accomplished I turned to my friends and we all decided to go and see what the town had to offer.

For those who do not know So'ton the high street is raised in comparison to the docks, and then there is another retail area (bit like the venue at Cribbs Causeway- but bigger).

The easiest way to get to this area would be to walk through a popular supermarket, out to the top floor of the attached car park which puts you on floor 10. There are 6 lifts that go down to street level in seconds. So in the group of us get (5 in total) and press floor 1, the doors close and we descend watching the little display for where we are. 10 - 9 - 7 (3 do odds, 3 do evens)- 5 - BANG, CLICK -"bugger".
We stopped, quickly. With no movement from the lift car we were a little concerned, especially when the idea of press any floor to get us out didn’t seem to work. It was then we noticed the LED display, 5 - 3 We couldn’t feel us moving?! - 1 - 11 - 9 - 7 eh? With that I hit the alarm button. Big orange lit up thing with a bell on it.

Now I was expecting something loud, like a bell to ring out and tell all and sundry that we were in a perilous predicament, however we got nothing. And the... ring ring... ring ring... 'in a few moments you will be connected to the call centre' ring ring... ring ring... bloody hell it takes a while to get to India nowadays. The all of a sudden a local accent pipes up... 'Just confirm you are in Lift X of X Car park?' Yes the car has just stopped. 'Ok I will alert the car park attendant and get the engineer out' I will get back to you.

So we were prepared for a long wait, but within 2 minutes 'Bang Thump' someone was on the roof. 'Don’t worry I'm taking you down to the ground floor, it may take a while.' 5 minutes later we were walking out of the lift, presumably some poor bugger had to winch us down. Just as we got out the intercom piped up..'Ok someone should be with you in 20 minutes.' Erm - someone’s on the roof and has let us out... you better speak to him, and with that we walked off, leaving a probably confused call centre taker looking at her screen

I take it then that Car park attendants aren’t meant to climb inside shafts? Frankly we didn’t care, we were just glad to out of there.
I am pleased to announce that no one panicked, although we did all go for a beer after.